Terms of Service
Terms of Service.
Last updated: September 9, 2026. These Terms of Service include the SMS Terms and Conditions that govern text messaging services provided by Total Patio through totalpatios.com and our customer communication channels.
Agreement to these terms
By using this website or opting in to receive SMS messages from Total Patio, you agree to these Terms. Consent to receive text messages is not a condition of purchase.
1. SMS Consent Communication
The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
By providing your mobile number and choosing to opt in, you agree to receive text messages from Total Patio. Consent to receive text messages is not a condition of purchase.
2. Types of SMS Communications
If you have consented to receive text messages from Total Patio, you may receive messages related to the following:
- Customer support communications
- Customer care, including estimate follow-ups, appointment reminders, scheduling updates, and project communications
Estimate request example: “Hello, this is Total Patio. Your patio-cover estimate request has been received. We will contact you shortly to review your project details. Reply STOP to opt out of SMS messaging from Total Patio.”
Customer care example: “Total Patio reminder: Your patio-cover appointment is scheduled for tomorrow. Reply HELP for assistance or STOP to opt out of SMS messaging from Total Patio.”
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to customer care, estimate follow-ups, appointment reminders, scheduling updates, and project communications.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if messages are sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Total Patio by submitting an online form and checking the optional SMS consent box. The SMS consent checkbox is not pre-selected and is not required to request an estimate.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. You may also contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply HELP to any SMS message or contact Total Patio directly at 1-855-868-2572 or info@totalpatios.com.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting STOP.
- For assistance, text HELP, call 1-855-868-2572, or visit our Privacy Policy and Terms of Service pages.
- Message frequency may vary.
9. Privacy
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. Please review our Privacy Policy for more information.
10. Carrier availability
Wireless carriers are not liable for delayed or undelivered messages. SMS services may not be available on all carriers or devices.
11. Website use
The information on this website is provided for general business and service information. Estimate requests are not final contracts. Project pricing, scope, timing, permits, and availability must be confirmed directly with Total Patio.
12. Contact
Total Patio
Website: totalpatios.com
Phone: 1-855-868-2572
Email: info@totalpatios.com